About Goodwill
We enhance the dignity and quality of life for individuals and families by strengthening communities, eliminating barriers to opportunity, and helping people connect to valuable employment and community resources. We are bound together by our passion for our mission and wanting to make a difference in our communities. When you choose to do business with us or donate to Goodwill, you are supporting the success of the people in our local community.
Do Business With Us
Partnering with Goodwill is a win-win-win for your business, job seekers and your community.
Shop our Stores
Our store and donation centers provide jobs, keep goods out of landfills and help fund our training programs.
Support our Mission
Your financial and item donations support job training and placement opportunities in your community.
Our programs connect job seekers to skill building and employment support training and services. These programs and services are funded in three ways.
- We carefully manage your generous financial donations.
- We run businesses and use the profits these businesses generate to help fund our programs. Our businesses include retail store and donation centers and Goodwill TalentBridge, a full-service staffing and recruiting company.
- Through a contract with the U.S. Navy, we provide services to the Sailors and recruits at Naval Station Great Lakes, the Navy’s only boot camp.
Our Mission
Connecting people to work. Preparing people for life.
Our Vision
Transforming lives and communities through The Power of Work.
Our 2025 Impact
119,413
Lives impacted
18,536
People served
6,760
People served through Goodwill Workforce Connection Centers
Serving Others Since 1919
Goodwill Industries began in Boston at the turn of the 19th century as an idea by the Rev. Edgar J. Helms. The idea was simple, fight poverty not with charity, but with trade skills – and provide a chance for the poor and the unemployed to do productive work. With Helms as the driving force, Goodwill spread throughout the United States and by October 1919, that movement began in Milwaukee.
For more than 105 years we have continued to evolve the services and support we provide as we respond to the ever-changing needs of our community.
Be dissatisfied with your work until every person in your community has an opportunity to develop to their fullest usefulness and enjoy a maximum of abundant living.
Executive Leadership Team
Jacqueline L. Hallberg
President & Chief Executive Officer
Nicol Britten
Chief People and Compliance Officer
Jason Burns
Vice President, eCommerce Operations
Nathan Casey
Senior Vice President, Marketing
Shamiran Chalabi
Vice President, Finance
Skip Dexter
Chief Operating Officer
Jeff Docalavich
Chief Financial & Administrative Officer
Erin Fleckenstein
Senior Vice President, Information Technology
Deidre Garrett
Vice President, TalentBridge
Anita Guerrero
Vice President, Corporate Communications & Brand Management
Shawn McCourt
Vice President, Supply Chain
Elizabeth McNally
Vice President, Strategic Planning and Chief of Staff
Dan Michael
Vice President, Retail Stores & Donation Centers
Clayton Pryor
Chief Mission Officer
Kent Walters
Senior Vice President, Goodwill Great Lakes
CJ Wang
Vice President, Controller & Treasurer
Board of Directors
Andy Ai
Fifth Third Bank | Senior Vice President - Regional Commercial Payments Executive
Steven Baumgartner
Inpro Corporation | Retired Chief Information Officer
Jay Bhatt DO, MPH, MPA
Managing Director, Deloitte Center for Health Solutions, Deloitte Services, LP & Staff Physician, Family Christian Health Center
James D. Borris, Vice Chair
Zilber Ltd. | Chairman
Jacqueline Moore Bowles
Creative Marketing Resources, Inc. | Chair & CEO
Jesus Gonzalez
Aon plc | Intangible Assets Global Collaboration Co-Leader
Laura H. Gough
Robert W. Baird & Company | Managing Director, Private Asset Management
Michelle D. Greene
Cardinal Health | EVP, Chief Information Officer
Bradley J. Kalscheur
Michael Best & Friedrich LLP | Partner
Robert J. Klug, Treasurer
RSA Capital, LLC | Managing Director
David Marcus, Chair
Marcus Investments, LLC | Managing Director & Chief Executive Officer
Timothy J. Mattke
MGIC Investment Corporation | Chief Executive Officer
Richard A. Meeusen
Badger Meter, Inc. | Retired Chairman, President & Chief Executive Officer
Lisa Merchant-Harrell
Cleveland Avenue, LLC | Chief Human Resource Officer
Thomas R. Savage, Secretary
Briggs & Stratton Corporation | Retired, Sr. Vice President, Corporate Development
Irene S. Sudac, Immediate Past Chair
Snap-on Incorporated | Retired, Senior Finance Executive
Mark Thomas
American Red Cross | Retired Wisconsin Region CEO
Ike T. Umunnah
Sloane / Adler | Partner
Carl E. Vander Wilt
Centrust Bank | Retired, Chairman & Chief Executive Officer. Federal Reserve Bank of Chicago | Retired, Chief Financial Officer
Marilyn Vollrath
Reputation Partners, LLC | Retired, Senior Consultant
Tax-exempt organizations are required to complete an IRS informational return, Form 990 and 990T. The returns disclose financial information, program service accomplishments and governance activities. Goodwill’s corporate structure includes four tax-exempt organizations, Goodwill Industries of Southeastern Wisconsin, Inc. (“GWSEW”), Goodwill Retail Services, Inc. (“GWRS”) and Goodwill Industries of Metropolitan Chicago, Inc. (“GWMC”). For access to additional documents, please contact the Chief Financial Officer at (414) 847-4200.