Frequently Asked Questions

No. Please take your donation to a Goodwill store & donation center near you. 

No. Please take your Goodwill Cares Community Assistance Voucher to a Goodwill store & donation center near you. 

We accept cash, credit cards and debit cards. We also accept Goodwill gift cards but do not offer them for purchase. 

We have scales at the registers to weigh your purchase.   

All merchandise, except for electronics, glassware, and oversized items, is intermingled on the rolling tables. We recommend wearing sturdy gloves when sorting through merchandise. 

We recycle or sell unsold items as salvage. 

Additional discounts, including Goodwill Perks Plus sales and promotional offers, do not apply. Outlet purchases do not earn loyalty points. 

All items are sold “as is” and all sales are final. 

We send unsold items from our stores to the nearest outlet for one last chance to find a new owner. The outlet provides a final opportunity for the items to be taken to a new home.

Most items in our outlet stores are priced by the pound. Other items, such as DVDs, CDs, computer games, albums, VHS tapes and books are priced per unit. We price bikes and other oversized items individually.  

GoodwillFinds sells items from Goodwill organizations across the country including those donated in the Greater Milwaukee and Chicago areas. 

Unfortunately, online orders can only be handled through the website where the order was placed. If you’re not sure how to proceed in getting help with your order, please contact us. 

Please open a ticket through the website where your order was placed. Our customer service team works quickly to respond to tickets as they come through. 

Unfortunately, loyalty rewards points, discounts and the ability to earn points only apply to purchases made in Goodwill Store & Donation Centers and cannot be used or applied to any online purchases. 

We select items that are donated to participating Goodwill Store & Donation Centers to be sold on eBay, Amazon and GoodwillFinds.

Although we don't have the capacity to launder donations we receive, Goodwill stores check the quality and cleanliness of each item and places items on the sales floor that meet our standards for great quality and value. 

Thanks to generous donations from your friends and neighbors, we restock merchandise every day!  

All sales are final. Merchandise is sold “as is” and Goodwill does not accept returns. We recommend that you test items and try on clothing before making a purchase. 

We offer gift cards available in any amount you choose. Gift cards purchased from a Goodwill Greater Milwaukee and Chicago store and donation center are valid in any of the stores in the Greater Milwaukee and Chicago areas. Check to see if a store near you is in our territory. Gift cards are valid for 5 years after purchase.  

Goodwill offers mobile pay options including Apple Pay and Samsung Pay. 
 

Please email [email protected] with any account questions.

Points will be added to your account within 24 hours of purchase. If you believe your are missing points, contact [email protected].

Yes, contact [email protected] to earn points for that purchase.

Simply provide the phone number associated with your account at checkout and your purchase will be credited to your account.

Goodwill Perks Plus points can be earned at any Store & Donation center within our territory. Points cannot be earned online or at Goodwill Outlet Stores. 

Goodwill is proud to offer competitive wages, incentives and benefits. As the largest of 165 Goodwill regions, we serve as a best practice resource for other Goodwills in the movement. As such, we offer a very competitive salary structure along with a benefit plan and a generous paid time off program.

Our work and how we serve our communities is guided by our commitment to create equitable opportunities and a zero-barrier culture of employment equity and inclusion while embedding diversity, equity and inclusion throughout our businesses and mission services. 

Our Employee Resource Groups (ERGs) are an integral part of Goodwill’s ability to succeed in building a culture of inclusivity. Each ERG focuses on celebrating identities, experiences, and backgrounds. They promote diversity and equality by raising awareness and ensuring that group members have a voice in the organization.

Since 1974, the U. S. Navy, Goodwill, and SourceAmerica have partnered through the AbilityOne Program to provide individuals with significant disabilities the opportunity to gain valuable on-the-job training, real-world work experience, and opportunity to demonstrate their abilities while earning competitive wages and benefits.

Goodwill is a mission-driven, not-for-profit organization that offers jobs in a variety of sectors – including human services, retail stores, ecommerce, supply chain, food service, business services, and information technology to name a few.

Because we operate in such a wide variety of sectors, we offer more job opportunities than you might think. We are seeking dedicated employees from entry level to professional, from donation attendants to managers and directors, and from administrative support to executive level positions. We have diverse opportunities throughout our business operations, and the support and training to help our employees succeed at every level.

Yes! With a few rules to ensure employees do not shop during work hours, we encourage our employees to donate, shop, and support our mission! Employees enjoy a discount in our retail stores too.

We have a variety of remote or hybrid jobs, as well as jobs that are onsite or that travel to various locations. Check out our open jobs to see if an position is right for you. 

You can apply for open positions through our online application portal. 

Goodwill has many different jobs across our two-state territory. Some jobs require a high school diploma or GED, others require some college or a degree.  At present, Goodwill employs people 16 or older for specific jobs, while the majority must be 18 or older.

You must be at least 16 years old to work in a Goodwill Store & Donation Center. For all other divisions, candidates must be at least 18 years old.

Goodwill offers medical coverage, dental, and vision insurance, as well as flexible spending accounts, health savings accounts, and dependent care spending accounts. Your individual benefits are based upon your role and eligibility. 

Goodwill strives to maintain a comprehensive and competitive benefits program for its employees and family members to help ensure we attract, engage, and retain diverse staff. 

There are several benefits available based on your role and eligibility. Our variety of businesses offer benefits tailored to each employee population – including retirement account options, health and welfare, short-term disability, and paid time off.

Yes! Choosing a career Goodwill provides you with many opportunities for professional and personal development, including access to tuition reimbursement. Full-time employees who have completed their orientation period (6 months of employment), are in good standing and have an interest in their professional and/or technical skills development are eligible to apply for the tuition reimbursement benefit. The tuition reimbursement program helps employees gain their GED, a college or university degree, and professional training by covering a part or percentage of the cost each year enrolled and upon achieving a passing grade, certificate of completion, or passed test.

Goodwill issues paychecks on a bi-weekly schedule (or every other week) for all permanent staff. Employees* also have the option to access a portion of their earned wages earlier through a mobile app before pay day, providing more control over when and how they use their earned wages. (* temporary staff and meal drivers are excluded from this program.)

According to an employee survey taken in 2023, employees enjoy working at Goodwill. Here are the top two reasons why:

• Goodwill sets employees up for success by giving them access to the training and resources that they need to do their job effectively and create a safe work environment. Employees know what is expected of them at work and report working well with their teams to get the job done. 
• Employees value the people that they interact with most frequently – their coworkers, managers, and customers. Coworkers are cited as the top reason why employees stay at Goodwill.
  
  

Yes! Goodwill employees enjoy store discounts as well as a variety of other perks available through our benefit providers and partners.

Goodwill employs over 5,500 people across our territory. We are the largest among a network of 155 Goodwill organizations in North America and serve 23 counties across the Greater Milwaukee and Chicago areas.

Our procurement department aligns with our businesses to ensure proper purchasing decisions are made and reserves the right to reject any vendor that does not meet the qualifications for doing business with our Goodwill.

Use our contact form to get connected to the supplier diversity team. 

No, your business needs only one certification to be considered a diverse supplier. 

If you are able to demonstrate your business has received certification from at least one of the major certifying bodies in each supplier diversity program, you are qualified to conduct business with Goodwill as a diverse supplier.   

Goodwill recognizes diverse suppliers as those businesses that are more than 51% owned, controlled and operated by women, Black, Indigenous and people of color, LGBTQIA+, veterans or people with disabilities. Diverse suppliers must be certified by recognized certification body. 

Goodwill’s supplier diversity program is a commitment to create equitable opportunities and embed diversity throughout our business practices. Our program works to continually diversify our network of vendors and suppliers across greater Milwaukee and Chicago. We strive to become your neighbor of choice, a company you want to do business with and a diversity equity and inclusion thought leader.