Gaining purpose and independence through individual placement and support: Billy's story

Demonstrating how work is the key to well-being

For Billy, the Individual Placement and Support (IPS) program opens the door to possibility, purpose and independence. 

Nearly one in five U.S. adults live with a mental health condition and more than two-thirds of people with serious 
mental illness want to work. For many, work is key to their well-being, contributing to a sense of purpose and to 
discovering paths of self-sufficiency and recovery. 

Through the IPS program, Goodwill helps individuals with mental health and/or substance use conditions who are 
working toward a job goal with educational support and in finding meaningful, sustainable employment.

As a person with a mental health condition and cognitive barrier, Billy received specialized support to overcome 
transportation challenges and navigate entering the workforce with no prior experience. With the guidance of a program employment specialist, Billy took the first step to achieve his goal of living on his own – identifying his strengths and the best jobs to meet his unique employment needs. 

Employment specialist, Leslie, connected him to the Wisconsin Department of Workforce Development’s Division 
of Vocational Rehabilitation (DVR) to partner in his support and help match Billy’s interests, abilities and skills to different types of work. Leslie collaborated with DVR to obtain door-to-door transportation assistance so navigating directions, learning how to drive or using public transit would no longer be a barrier to work for Billy. 

IPS employment specialists, like Leslie, personalize services for participant success, including matching them with the right employer and position. 

Leslie, dedicated to Billy finding a job he’d enjoy, took him to observe and meet with area employers. They also 
practiced interviewing so he could show up with confidence. With Leslie’s help, he secured a stock position with a local retailer that provides an environment where he feels comfortable and has a team that supports his learning. Within six months, Billy began his journey to independence, earning an income, and is equipped with a newfound hope for the future. 

Leslie continues supporting Billy in sustaining employment, providing guidance to navigate the workplace. “It’s fulfilling to make an impact for the greater good of the community. If Billy’s experience influences just one person, who influences another, soon the whole community is affected by our work together.”

About Individual Placement and Support at Goodwill 

Goodwill works with Milwaukee County Behavioral Health Services Comprehensive Community Services Program 
to operate Individual Placement and Support (IPS) services in Milwaukee County to increase the rate of employment for people living with mental health and/or substance abuse conditions.