Technical Support Associate - Des Plaines, IL
Publish Date: 9/14/2026
Req Number: 127982
City: Des Plaines
State: IL
Zip Code: 60016
Description
IT Technical Support Associate
Location: Des Plaines, IL
Pay Rate: $28.00/hour
Schedule: Monday-Friday
Available Shifts:
Position Summary
We are seeking an experienced IT Technical Support Associate to provide technical assistance and support for end users in a dynamic educational environment. This role serves as a primary point of contact for technology-related issues, delivering exceptional customer service while troubleshooting hardware, software, network, and account-access concerns. The ideal candidate is a strong communicator with hands-on technical experience and a passion for helping users resolve technology challenges efficiently.
Key Responsibilities
Why Join Us?
Location: Des Plaines, IL
Pay Rate: $28.00/hour
Schedule: Monday-Friday
Available Shifts:
- 1st Shift: 7:45 AM - 3:45 PM
- 2nd Shift: 1:00 PM - 9:00 PM
Position Summary
We are seeking an experienced IT Technical Support Associate to provide technical assistance and support for end users in a dynamic educational environment. This role serves as a primary point of contact for technology-related issues, delivering exceptional customer service while troubleshooting hardware, software, network, and account-access concerns. The ideal candidate is a strong communicator with hands-on technical experience and a passion for helping users resolve technology challenges efficiently.
Key Responsibilities
- Provide first- and second-level technical support to faculty, staff, and students via phone, email, chat, remote support tools, and in-person assistance.
- Troubleshoot and resolve hardware, software, operating system, printer, and network connectivity issues.
- Manage, document, and track incidents and service requests through a ticketing system (TDX)
- Support user account administration, password resets, multifactor authentication (MFA), and access-related requests.
- Install, configure, maintain, and troubleshoot desktop and laptop computers, peripherals, and software applications.
- Assist with classroom, conference room, and computer lab technology support.
- Escalate complex issues to appropriate technical teams and ensure proper follow-up through resolution.
- Create and maintain technical documentation, knowledge base articles, and standard operating procedures.
- Assist with technology deployments, upgrades, testing, and IT-related projects.
- Maintain confidentiality and adhere to data privacy and security standards.
- Deliver outstanding customer service while supporting a diverse user community.
- Minimum 3 years of experience in IT support, technical support, help desk, desktop support, or related IT roles.
- Strong troubleshooting skills across Windows operating systems, computer hardware, software applications, and basic networking.
- Experience working with ticketing systems and incident management processes.
- Excellent communication, problem-solving, and customer service skills.
- Ability to prioritize multiple tasks and work independently in a fast-paced environment.
- Experience providing both remote and hands-on technical support.
- Associate's or Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field preferred but not required.
- Industry certifications such as CompTIA A+, Network+, Microsoft certifications, or similar are a plus.
- Experience supporting users within a college, university, healthcare, or enterprise environment.
- Familiarity with Active Directory, Microsoft 365, Mac, MFA, and learning management systems (LMS)
Why Join Us?
- Competitive pay at $28/hour
- Long-term contract opportunity through at least December 2026
- Stable Monday-Friday schedule
- Choice of two shifts to fit your availability
- Opportunity to work in a collaborative, customer-focused IT environment
- Gain valuable experience supporting a diverse user base and a wide range of technologies
Apply Now
Equal Opportunity Employer